Mohammed bin Rashid expresses the development of a project in the “Mohammed bin Rashid Housing” program – Al-Nasr Newspaper
The Mohammed bin Rashid Housing Establishment is one of the important institutions in the United Arab Emirates and has been highly appreciated by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. In a report reviewed by His Highness, he praised the institution and its distinguished work team.
Reports of secret shoppers showed the superiority of the Mohammed Bin Rashid Housing Establishment
After His Highness received the reports of the secret shoppers, he discovered that the establishment excelled in providing services and dealing with clients wonderfully. His Highness expressed his great admiration for the Executive Director of the Corporation and the work team, who work hard and diligently to provide distinguished services.
Facilitate transactions and save customers time
The company was distinguished by the speed of meeting customers and facilitating transactions. Where the CEO receives the customers at the service counters and works to speed up the procedures. Secret shoppers’ reports indicate that the provision of service did not exceed five minutes, and this reflects the great interest in customer comfort and satisfaction.
His Highness Sheikh Mohammed bin Rashid praises hard work and sends a message to everyone
His Highness Sheikh Mohammed bin Rashid Al Maktoum praised the efforts made by the team working in the Foundation and praised the Executive Director, Mr. Omar Bu Shehab. His Highness emphasized that customers and the public are the reason for the establishment’s existence, and thanks to them, employees are employed. He also emphasized that customer satisfaction with services is an inherent right and a noble principle that should be at the core of any institution’s work.
His Highness added that no matter how developed the country is, the Corporation will remain committed to monitoring the quality of basic services provided to citizens. He will continue to send out secret shoppers to make sure they continue to deliver the highest levels of quality as they have for the past 30 years.
Continuing excellence and development in the Mohammed bin Rashid Housing Establishment
Secret shopper reports are an important tool that contributes to raising the level of services and quality in the organization. Through continuous follow-up and development, the organization can maintain excellence and meet the needs and aspirations of customers.
Future recommendations for the Mohammed bin Rashid Housing Establishment
Based on His Highness Sheikh Mohammed bin Rashid Al Maktoum’s review of the secret shoppers’ reports, he advises to strengthen the training and development of its staff, in order to enhance their ability to meet customers’ requirements more efficiently. Customer feedback must also be taken advantage of and transformed into improvement actions in all aspects of service.
In addition, SEO techniques can be used to improve the visibility of the organization’s website on search engines, thus increasing awareness of the organization and attracting more potential customers.
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, reviewed the reports of secret shoppers and praised the Mohammed bin Rashid Housing Establishment and its distinguished team. He expressed his appreciation to the CEO and emphasized the importance of customer satisfaction and improving the quality of services provided. Future recommendations include team development and the use of SEO techniques to improve the organization’s appearance on the Internet. With a commitment to excellence and meeting customer needs, the Mohammed Bin Rashid Housing Establishment will remain at the forefront of distinguished services in the United Arab Emirates.
